We use cookies across our website to improve performance and your user experience. This policy explains how we do that.
What are cookies? Cookies are small text files which a website may put on your computer or mobile device when you first visit a site or page. This will help the website, or another website, to recognise your device the next time you visit. Web beacons or other similar files can also do the same thing. We use the term “cookies” in this policy to refer to all files that collect information in this way.
There are many functions these serve. For example, they can help us to remember your username and preferences, analyse how well our website is performing, or even allow us to recommend content we believe will be most relevant to you.
Certain cookies contain personal information – for example, if you click to “Remember My User Name” when logging into our Client Access Portal, this will store your username. Most won’t collect information that identifies you, and will instead collect more general information such as how users arrive at and use our websites, or a user’s general location.
What sort of cookies does Hive Services use?
1. ESSENTIAL
Some are essential for the operation of our website. For example, some allow us to identify clients and ensure they can access the client only pages. If a client opts to disable these cookies, they may not be able to access all of the content that a subscription entitles them to.
2. ANALYTICAL AND/OR PERFORMANCE
Some analyse how our visitors use our websites and monitor website performance. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This can help us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. For example, we might use performance cookies to keep track of which pages are most popular, which method of linking between pages is most effective, and to determine why some pages are receiving error messages. We might also use these to highlight articles or site services that we think will be of interest to you based on your usage of the website.
What if you don’t want cookies to be set? Some visitors might find the idea of our website storing information on their computer or mobile device a bit intrusive. If you prefer, it is possible to block some or all, or even to delete them that have already been set; but you need to be aware that you might lose some functions of the website, particularly the Client Access Portal. Please refer to the documentation for your web browser for full details of how to disable.
